Contact Form
Have a question or need to get in touch?
Please read our frequently asked questions below to see if your question has been answered. If you still have a question, fill out the contact form!
If you have concerns regarding pattern errors please check the Patterns Corrections page before submitting the form.
Please visit my wholesale page for more information about buying C&J products for your shop! You can apply for a wholesale account for direct purchasing by filling out the wholesale request form at the bottom of my wholesale page.
Products and Orders
I can't download my pattern!
If you’ve purchased a downloadable PDF pattern and are unable to find a download link in your email, please check the spam, junk, or promotions folders on your email. Additionally, if you have an account on our website, you can access your pattern in your account at any time.
Clicked the download button and now can't find the file? Follow the steps below:
- iPad or iPhone, using Safari
After clicking the "download" button, go to your "Files" app. Your pattern will be there, in the "Downloads" folder. You can follow this video tutorial if you aren't sure how to do this. - iPad or iPhone, Google Chrome
Follow this step-by-step guide by Chrome to find your downloaded files. - Apple computer, Safari:
Follow this step-by-step guide to find your downloaded files. - Any computer, using Google Chrome:
Follow this step-by-step guide to downloading and finding your downloaded files.
If your issue falls outside of the troubleshooting above and you are still having trouble accessing your pattern, please email me at hello@cottonandjoy.com
Returns and Refunds
Due to the digital nature of Downloadable PDF patterns (quilt patterns and cross stitch), all sales are final. No returns, exchanges, or refunds will be provided under any circumstances.
For Printed patterns (quilt patterns and cross stitch), handmade quilts, fabric (yardage and quilt kits), and notions, you have 15 days to request a refund. If 15 days have passed since your purchase, unfortunately, I can not offer you a refund or exchange.
Please look at our full refund policy here.
For further questions and assistance, contact Fran at hello@cottonandjoy.com
Delivery Times
Downloadable (PDF) Items
All downloadable (PDF) items are automatically fulfilled. You should receive an email with the download link once your payment processes. If you do not see this email, please check your spam/junk folder.
Physical Items
Items ship within 3 business days and standard delivery usually takes around 7 business days. All orders ship with a tracking number, so be sure to check that for any delays during transit by USPS.
If your order hasn't arrived after two weeks, please contact us and we will look into it.
Can I buy your products wholesale?
Yes! For all information on quilt patterns, cross stitch patterns, stickers, and needle minders on wholesale please visit my wholesale page.
For information on purchasing my fabric collections or Modern Curves Template wholesale, please visit RileyBlakeDesigns.com or contact your local RBD sales rep.
Are your quilts for sale?
Most of the quilts I make are samples for quilt patterns, which then are loaned out to shops to help market the pattern.
I am not accepting personal commissions for finished quilts at this time. But, occasionally, I clear out samples by listing them for sale in my shop.
If you ever see me make a quilt you you love and it's not listed in the shop, shoot me an email and ask if that one is available - you never know!
Quilt Patterns
Pattern Corrections
Although each Cotton and Joy pattern goes through professional technical editing, testing, and thoroughly looked at before release, sometimes an error slips through.
When brought to my attention, I will immediately fix the error in any future printings and post the corrections here.
Will you resize a pattern for me?
No. Each quilt pattern in my shop clearly states the sizes it includes in the product description and cannot be altered on demand.
I design and write each pattern specifically to be proofed, edited, and tested for the sizes provided in the pattern only. This process takes months behind the scenes and I do not have the time it would require to adjust patterns on demand.
If you find a pattern you'd like to resize, I recommend either adding or subtracting rows/columns, adding or moving blocks, and/or adding borders at the end to get to your desired size.
Can I sell a quilt made from one of your patterns?
Yes! You may sell a quilt made using one of my patterns on a small, individual scale only. I do ask that you credit the pattern as "Quilt Pattern: [pattern name] by Cotton and Joy".